FAQ’s

WHEN SHOULD I EXPECT MY PHOTOS?

If you opted for Da Silva Studio to select your prints; we'll select the best pose and mail you the prints within 4 weeks. If you chose to select your photos online, we'll email you a link to your images within 3 weeks. Select your photos online and prints will arrive at your door in a few days. If you purchased digital images, we'll email a link to your images within 3 weeks. Easily download them to your computer and share them.

I CAN'T FIND THE LINK TO MY GALLERY, WHERE CAN I FIND IT?

All galleries are created as private links. If you cannot locate your email, please contact us and we will resend it to you with your gallery link.

I CANNOT OPEN MY ONLINE GALLERY, WHAT CAN I DO?

All online galleries can be viewed on all devices but may have difficulty being opened on certain browsers. Safari, Firefox, & Chrome are the most compatible browsers, Internet Explorer can be troublesome. We suggest opening the gallery with another computer or downloading a compatible browser. If you are still having difficulties, please contact us and we will do our best to assist you. We have attached URL's below to download Chrome & Firefox.

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I'M PREVIEWING & SELECTING IMAGES ONLINE AND IT'S ASKING ME TO PAY AGAIN. HOW DO I AVOID BEING CHARGED TWICE?

First be sure all package items are in your cart prior to applying your promo code. Check that all items are Lustre prints. You will only be charged for additional items that were not prepaid. Once everything is added to your cart and correct, add your promo code at checkout. If your promo code is not working, please contact us to reactivate your code.

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ALL MY PHOTOS HAVE WATERMARKS OVER THEM, WILL I RECEIVE THEM WITHOUT IT?

All online galleries will have a watermark on all photos for copyright purposes. Once the photos are downloaded or ordered the images and prints will not have the watermark on them.

WHERE DO I APPLY MY 4-DIGIT PIN TO DOWNLOAD MY IMAGES?

The download button is either located on the top right of your gallery, next to the shopping cart, favorites button and share button, On the top right of your album by the slideshow option, or can be found below every photo. From there you will enter your email address and the 4-digit pin provided in your email.

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IF I PURCHASED DIGITAL IMAGES, WHERE CAN I TAKE THEM TO BE PRINTED?

After you have downloaded them to your computer, you will also find a release waiver. You can then take your images anywhere with the waiver to have them printed.