FAQ’s

WHEN SHOULD I EXPECT MY PHOTOS?

If you opted for Da Silva Studio to select your prints; we'll select the best pose and mail you the prints within 3-4 weeks. If you chose to select your photos online, we'll email you a link to your images within 2 weeks. Select your photos online and prints will arrive at your door in a few days. If you purchased digital images, we'll email a link to your images within 2 weeks. Easily download them to your computer and share them.

I CAN'T FIND THE LINK TO MY GALLERY, WHERE CAN I FIND IT?

All galleries are created as private links. If you cannot locate your email, please contact us and we will resend it to you with your gallery link.

I'M PREVIEWING & SELECTING IMAGES ONLINE AND IT'S ASKING ME TO PAY AGAIN. HOW DO I AVOID BEING CHARGED TWICE?

Be sure to apply your coupon code at checkout to avoid additional charges. You will only be charged for additional items that were not prepaid.  If your coupon code is not working, please contact us to reactivate your code.

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WHERE DO I APPLY MY 4-DIGIT PIN TO DOWNLOAD MY IMAGES?

The download button is located on the top right of your gallery, next to the shopping cart, favorites button and share button. From there you will enter your email address and the 4-digit pin provided in your email.

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IF I PURCHASED DIGITAL IMAGES, WHERE CAN I TAKE THEM TO BE PRINTED?

After you have downloaded them to your computer, you will also find a release waiver. You can then take your images anywhere with the waiver to have them printed.