WHEN SHOULD I EXPECT MY PHOTOS?
I CAN'T FIND THE LINK TO MY GALLERY, WHERE CAN I FIND IT?
All galleries are created as private links. If you cannot locate your email, please contact us and we will resend it to you with your gallery link.
I CANNOT OPEN MY ONLINE GALLERY, WHAT CAN I DO?
I'M PREVIEWING & SELECTING IMAGES ONLINE AND IT'S ASKING ME TO PAY AGAIN. HOW DO I AVOID BEING CHARGED TWICE?
First be sure all package items are in your cart prior to applying your promo code. Check that all items are Lustre prints. You will only be charged for additional items that were not prepaid. Once everything is added to your cart and correct, add your promo code at checkout. If your promo code is not working, please contact us to reactivate your code.
ALL MY PHOTOS HAVE WATERMARKS OVER THEM, WILL I RECEIVE THEM WITHOUT IT?
WHERE DO I APPLY MY 4-DIGIT PIN TO DOWNLOAD MY IMAGES?
The download button is either located on the top right of your gallery, next to the shopping cart, favorites button and share button, On the top right of your album by the slideshow option, or can be found below every photo. From there you will enter your email address and the 4-digit pin provided in your email.